Performance Management

Performance management is a strategic approach aimed at enhancing an organisation’s effectiveness by ensuring that employees perform to the best of their abilities. It encompasses various practices, policies, and processes designed to align individual performance with the organisation’s goals.

Effective performance management is essential for cultivating a productive work environment, driving continuous improvement, and ensuring that employees are motivated and engaged.

Our Expertise

Performance management typically involves setting clear expectations, providing ongoing feedback, assessing employee performance, and implementing development plans. The ultimate goal is to create a culture of accountability and growth, where employees understand their roles and are empowered to excel in them.

How We Help

black and white team photo

Developing Policies and Procedures

A key aspect of effective performance management is having clear policies and procedures in place. These serve as a roadmap for both managers and employees, outlining expectations, responsibilities, and the steps involved in the performance management process. We can assist you in developing comprehensive performance management policies which are aligned with your organisation’s goals, objectives and compliant with legal requirements.

HR Meeting with notes

Designing Performance Management Tools

Performance management tools are essential for tracking and evaluating employee performance. Tools can range from performance appraisal forms to sophisticated software solutions that automate the process. We can support the implementation of performance management software that provides real-time feedback, tracks performance metrics, and integrates with other HR systems. We can also design customised tools, such as evaluation forms, goal-setting frameworks, and 360-degree feedback mechanisms, to ensure that you have the resources you need to manage performance effectively.

Team photo with brand

Training and Support for Managers

Performance management is as much about people as it is about processes. Managers play a critical role in executing performance management processes and using the tools effectively. However, not all managers have the necessary skills or knowledge to manage performance effectively. We can provide training and support to managers to enhance their ability to lead performance management initiatives. This includes training on giving constructive feedback, conducting effective performance reviews, setting achievable goals, and addressing performance issues in a constructive manner.

Meeting

Ongoing Performance Monitoring and Improvement

Albany HR can assist you with setting up systems for ongoing performance monitoring. This includes establishing key performance indicators (KPIs), setting up regular check-ins, and using data analytics to assess trends and identify areas for improvement. We can also review and refine performance management practices regularly to ensure they are evolving with the organisation’s needs. Breathe HR is an excellent system which helps you manage and track performance online.

Our Services

HR How to Dismiss An Employee

HR Packages

When you choose a HR package, our HR Consultants become your trusted partner delivering ongoing support. Our first step is to conduct an HR audit. We then work with you to create a future-thinking people plan. Your policies and procedures are fine-tuned, and we work collaboratively and proactively on your people plan throughout the year.

HR Project Support

Sometimes you reach a change point, or your existing HR structures are at their limits, and you would like targeted support where and when you need it. We help you deal with complex, and often time-consuming, people challenges, allowing you to focus on what your business needs to grow and what you need for peace of mind.

HR Document Support

Your policies, employment contracts, and employee handbook are essential to help your employees understand who you are and set the right expectations. Whether you’re a start-up, a growing business, or your documents need a refresh, we supply easy-to-understand documents that engage your employees, reflect your values and ensure you’re legally compliant.

“AlbanyHR were great to work with and supported us to meet our wider objectives around pay and grading. I would recommend using Albany to support you with benchmarking activity”
Sarah Halliday, Head of People and OD The Scottish Legal Aid Board

FAQs

How can regular feedback and performance reviews enhance employee development?

Regular feedback and performance reviews provide employees with ongoing guidance and clarity on expectations, helping them improve skills and performance. These reviews offer opportunities for constructive dialogue, highlight areas for development, and encourage career progression through targeted support.

How can organisations set clear and measurable performance goals for employees?

Organisations can set clear, measurable performance goals by using the SMART framework (Specific, Measurable, Achievable, Relevant, Time-bound). Aligning these goals with broader business objectives and involving employees in the goal-setting process ensures accountability and motivation.

What strategies can be used to address underperformance in a constructive way?

To address underperformance constructively, employers should engage in open, supportive conversations, providing clear examples of areas needing improvement and offering coaching or training where necessary. Setting realistic improvement goals, regular progress check-ins, and providing resources for skill development can also help turn performance around. Performance improvement plans can signpost the way for employees to improve and ensure that relevant training and development are provided.

How can continuous performance management benefit both employees and employers compared to annual reviews?

Continuous performance management allows for real-time feedback, allowing faster improvement and stronger employee engagement. For employers, it ensures better alignment with evolving business goals and boosts productivity, while employees benefit from more frequent support, clearer direction, and timely recognition for achievements.