Support your people.

Manage your people.
Engage your people.
Develop your people.
Empower your people.
Inspire your people.
Support your people.

You’ve worked hard to determine the right strategy for your business. As your HR partner, we will work with you and your managers to recruit, engage and develop the best people to drive your business forward. With your input, we define the problem, determine the best solution, and design results to enable your success.

How we help

1. Get the best out of your people

We help you engage your employees and empower them to become your competitive advantage. When your employees have good quality jobs, and are well managed, they’ll be happier, more productive and effective — and more likely to drive invaluable benefits for your organisation.

  • Job design
  • Employee engagement
  • Recognition and reward
  • Employee relations
  • Employee wellbeing
  • HR policies & employment contracts

2. Manage tough situations

Managing people doesn’t always go smoothly. It can be tricky to stay up-to-date with legal requirements and mistakes can be costly. We’ll make sure your policies and procedures are easily understood, in line with your values, and legally compliant. And, when you have a difficult situation to manage, we’ll help you and your team take the best course of action.

  • Grievances
  • Disciplinary handling
  • Absence management
  • Performance management
  • Conflict management
  • Redundancy and restructuring

3. Get your structure and strategy right

You need to get your organisation design right for your business to be truly successful. We work with you to understand your culture, goals, and challenges, then co-create and implement a People Strategy to support your success. This can include helping you determine your vision and values, the culture you want to have or retain, and creating a detailed plan to thrive in all of these areas.

  • Organisation and job design
  • People strategy
  • Restructuring
  • Handling redundancies
  • Recruitment

4. Develop your in-house capabilities

A learning organisation is a resilient organisation, and one which is best equipped to deal with change. We’re well-versed in supporting business owners and managers on their journey to become true leaders. It’s important to have a plan for the future, and employees who are ready to take a step up when the opportunity arises. We support you with talent management and succession planning to help secure the future of your organisation.

  • Executive coaching
  • Leadership coaching
  • Succession planning
  • Talent management
  • Line manager development

The Albany Process


Albany works with you to understand the issues and challenges of your business and people needs. We apply our deep experience and broad knowledge to find solutions that yield maximum benefit.


Business thrives when you can make confident decisions at pace. Because we’ve been there and done it, we can present options that help you make decisions and keep your business moving forward.


Long-lasting results come through structures and processes that help your people succeed. We design and help you implement the frameworks that will support your people and business.

Our packages

1. Partnership

In this package, our HR Consultants become your trusted partner delivering ongoing support. Our first step is to conduct an HR audit. We then work with you to create a future-thinking people plan. Your policies and procedures are fine-tuned, and we work collaboratively and proactively on your people plan throughout the year.

2. Project by project

Sometimes you reach a change point, or your existing HR structures are at their limits, and you would like targeted support where and when you need it. We help you deal with complex, and often time-consuming, people challenges, allowing you to focus on what your business needs to grow and what you need for peace of mind.

3. The right documents

Your policies, employment contracts, and employee handbook are essential to help your employees understand who you are and set the right expectations. Whether you’re a start-up, a growing business, or your documents need a refresh, we supply easy-to-understand documents that engage your employees, reflect your values and ensure you’re legally compliant.

We partner with Breathe HR to get you the best in database management, analytics and more. Please contact us for more details on how this can simplify absence management, booking holidays and reporting.

What people say

“Albany HR’s retained HR service has been an invaluable asset to us. Their expertise in HR has provided us with comprehensive support, from navigating employee relations to policy updates and implementing effective HR strategies tailored to our unique needs. With Albany HR’s dedicated team by our side, we feel confident in our HR processes, allowing us to focus on driving our business forward. Their professionalism, responsiveness, and depth of knowledge make them an indispensable partner for any organisation looking to streamline their HR operations and elevate their employee experience.”
Edinburgh Assay
“We recently worked with Albany HR to support us in a complex and sensitive situation, in my capacity as CEO at The Melting Pot. Kathleen provided brilliant support throughout the process to all involved, helping us to reach a resolution that met the needs of both the business and the staff affected. I would highly recommend Kathleen and her team for anyone looking for expert HR advice and support.”
Helen Denny, CEO The Melting Pot
“I always feel we are getting bespoke and relevant advice, not some generic, off the shelf response.”
Gail Edwards – CEO Heriot Watt Student Union
“Her senior level HR experience shone through and her attention to detail was great. Dependable, very personable, and with a sense of humour.”
Helen Scott – HR Lead PayPal UK/iZettle (UK/DE/NL/Fr/Es)
“Always approachable and, with a relaxed disposition, she brought qualities to the role that added substantially to the professionalism of the HR function.”
Colin Brown – Director of R&D Mentholatum Company (UK) Ltd
“Kathleen assisted us with an issue concerning a senior manager and I was pleased with how efficiently and quickly she was able to bring it to a conclusion.”
Lissa Ameur – COO Oakminster Healthcare Ltd.
“I would have no hesitation in recommending Albany HR to any business which wanted to make sure they were fully equipped to manage their employees effectively.”
Cassie Bouverie – Business Owner Private House Stays
“We found that they understood our needs, were creative in their solutions and highly professional in their work. I would not hesitate to recommend them for HR support and consultancy projects.”
Nancy Campbell – CEO MS therapy centre Lothian
“We are extremely pleased with the exceptional service delivered by Albany HR who have assisted Victim Support Scotland with HR interim support and project work – notably implementing our new HR system. At each stage, our consultants have taken the time to understand us, our culture, and what is important to us to deliver tailored support to our organisation.”
Sarah Halliday – Head of HR Victim Support Scotland
“We have found the team at Albany HR to be friendly, professional, and always a great support for us. We have reached out for support with several tricky HR issues and their HR Consultants always guide us through the problem from start to finish, offering practical, empathetic but commercial solutions.”
Rebekah Carral – Co-Founder and Director Barricade Pest Control
“Albany HR assisted massively in reviewing our staff remuneration package and giving recommendations on how our pay progression framework could be improved. They were a pleasure to work with taking the time to understand our organisation and the goals we were aiming to achieve.”
Scott Walker, Chief Executive National Farmers Union of Scotland
“Albany HR have taken time to understand us, our culture, and what was important to us. The advice and support we receive is always presented in an easy to understand format and tailored to us. I’m happy to recommend Albany HR.”
Morag Wilson – Chief Executive Stepping Stones North Edinburgh
“This has been our first experience of outsourced HR management and it’s been a positive experience. We have benefited from both strategic and operational support and have been impressed by the friendly, knowledgeable and professional manner of Kathleen, I would have no hesitation in recommending both Kathleen and Albany HR.”
Nancy Campbell – CEO MS therapy centre Lothian
“AlbanyHR were great to work with and supported us to meet our wider objectives around pay and grading. I would recommend using Albany to support you with benchmarking activity”
Sarah Halliday, Head of People and OD The Scottish Legal Aid Board
“We received invaluable support from Albany HR in developing and creating our new HR policies. Their team of experts provided us with insightful guidance and a collaborative approach throughout the entire process. We highly recommend Albany HR to any company seeking to develop or update their HR policies.”
DC Thomson